Hmm. Has your broadband been activated? Where you push a pin or paperclip into the reset hole at the back until the light turns green? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. make sure your device is connected to the WiFi network. Plug your Hub's power cable into the mains and turn on. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you haven't I would expect it to go live by midnight tonight. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. 1:43 PM Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? You can switch it back on again via the Hub Manager. Parkes94, newportpaul. I am sure this is a upstream issue / not local to me. Thanks for the reply. Choose Status in the top-left corner of the home page. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Jim has been testing and reviewing products for over 20 years. I'm not in the office at the moment so I can't check your account. And if you're using a filter, check that's plugged incorrectly too. If it's still not working the use the Contact us link at the bottom of the page. Wait a couple of minutes for the Power light to glow blue. 2022 It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. 22h52, Stats show you are connected to the internet, on If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. This is a white box that connects to your BT Hub. on Check the broadband lights status section in this table. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 16h54. Don't forget to check your microfilter if you have one. No light means that it's connected successfully. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? You will get a refund for the time is is out of service. 31-05-2020 I have plugged that in and connect all devices - again blue light and again no internet on any devices. The pink light has other reasons for flashing. The lights will appear in this order: Other lights that you might see Did this help? Your Hub is connecting to another wireless device using WPS. Click on your model of Hub to find out what the lights mean. If there is a problem, your broadband issue could berelated toyour landline. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on If you are still experiencing issues, there are a few things that you can do to try and fix the problem. This will tell us at which stage EE have got to. on The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The power is off or the lights have been turned off using the Hub Manager. The light will turn steady blue when your Hub is ready. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Finally. If this doesn't fix your issue, please contact us. Your Hub will restart and the Power light will glow steady blue. However, that isnt always the case and it could actually be down to a whole list of things. Fibre customers might have an Openreach modem installed. Any ideas what might be wrong - I really need internet (not for fun and entertainment). The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. How does the speed test look? If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Hope this helps you. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Power light is blue, but you can't connect to the internet. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Thanks, on If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Connect a device to your Hub using a cable or wi-fi. Using the Power button, turn your Hub off and then on again. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? If it's red after this use the Contact us link at the bottom of the page. I happened to have a new hub which I installed (BT registered). BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 steps to setup CloudFlare DNS on iPhone or iPad. Wireless security is switched off for one or both wireless channels. When the hub's lights are on, it's ready. Check your cables. BT have an engineer due to attend in around 3 weeks time. 31-05-2020 Broadband needs a working phone line. Have you received an email advising that your fibre broadband's gone live? Re: Blue light but no wifi or internet connection. Using the Power button, turn your Hub off and on again. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. You can also check for any problems in the local area by using Service Status. Use the Power button to turn your Hub off and on again. Blue light but no wifi or internet connection. You'll be able to book an engineer appointment if the problem cannot be fixed online. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. best broadband deals. When you purchase through links in our articles, we may earn a small commission. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Tech Advisor helps you find your tech sweet spot. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Web. Flashing red and blue: The router is connecting to a device via WPS. Wait for at least three minutes for it to turn blue. If it's flashing red, it didn't connect - give it a couple of minutes and try again. This table shows how long each stage of the start-up process should last. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Sorry to hear you can't connect to the internet. If it's flashing red, you didn't connect. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. All the lights will flash and turn blue. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Reset your Hub's default settings by pressing the reset button on the back. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. The default setting is to merge the two together so you see only one network name. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Turn it off and then on and try again. At the end it will raise a fault for you. Many connections problems can be resolved by turning your BT Hub off and on. Did you manage to solve it ? The help and support page aren't working and the phone lines not open!!? 30-05-2020 Yes I have. Check the black cable with the grey connectors on the end is plugged into . If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Start by checking that all of the cables are plugged in correctly and firmly. Is your BT broadband playing up? Login with your admin password from the back of the router, Change the password to your account password. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Updated 06/10/2022 Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Your Hub can't connect to your broadband line. 17h47. Plug your Hub directly into this and see if it gets an internet connection. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Broadband light is flashing orange then pink/purple. Not a very joined up response but some of the staff were very nice to deal with. Step 5: Change the configuration from Automatic to Manual. if BT is down in the local area. The Hub is attempting to connect to a device via WPS. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Turns out I had no engineer booked (lucky I did not wait three weeks). Using the Power button, turn your Hub off and then on again. Current speed test and fault status below on When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If you need to disable this, follow these steps in reverse. I have got a PC plugged direct into the hub - again no internet. You can also check for any problems in the local area by using Service Status. when you dial 1470 17070? 13h59. The "Ready" light: This should be on 24/7. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. You should still get a good connection. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Your broadband username or password is wrong, and your Hub can't connect. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. I have reset hub etc - still no internet. First, try resetting your router to its default settings. Do you get a dial tone? Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Check the power button on your Hub is On. Just unplug the power cable, wait a few seconds and plug it back in.) The BT Smart Hub 2 router is showing a blue light and is definitely on. It will save time if you can try these first before calling us. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . At least this promoted me to clean / vacuum under the desk and install the new hub. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Re: BT Hub - Blue light on but no internet on any devices. Thanks, on Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If you get stuck, see your hub's set up guide. That is also showing a blue light but no internet on all devices. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. You should also check for other lights on the BT Home Hub's display. CloudFlare DNS is free, fast and seems to respect privacy. If you need extra support watch the video below. When you first plug in your hub, it'll take about four minutes to synchronise. Blue: The Super Hub is in router mode. I have connected to master socket but this makes no difference. So, grab another device and see if the issues are the same on that. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. My workaround has been to manually enter DNS settings on each device. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Is the power cable plugged in and switched on at the mains. on If everything has been entered correctly you should be able to access the internet. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Ive read some posts about changing the password but cant see how that would make a difference. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. I have just tried that and the light on the router has gone orange and is showing a red b now. Look for a tab that says disconnect and click on it. Turn it off and then on and try again. Simply touch the power button to wake it back up. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 31-05-2020 weststreet78. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If you think I helped please feel free to hit the "Thumbs Up" button below. If you are still experiencing issues there are a few things that you can do to try and fix the problem. - edited You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. If it's still red your Hub might be faulty. The Hub is working but isn't connected to the internet - this takes about two minutes. Turn it off and on then try again. you can contact customer service for help troubleshooting your specific issue. 23h08. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. If either of these fixes the issue, then there is a problem with your phone wiring. This will usually be orange, matching the colour shown by the light on the front of the hub. 31-05-2020 Wait a couple of minutes for it to start. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Trying to work out your BT hub orange light from your BT hub green light? Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. yes I have a dial tone and I am able to make calls with my landline as normal. There's a problem. 16h24. We're usually less busy between 12 and 6.30pm. You can switch it on via the Hub Manager. 30-05-2020 When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If you can't get online, it might be your device. Please wait for the hub to sync - this usually takes about four minutes. 31-03-2020 . The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 12h58, on on 2 users liked/thanked this post: If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. We'll be ready to reactivate your Mini Hub straightaway. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Has gone orange and is definitely on update - I really need internet ( not for fun and entertainment.... Limited is authorised and regulated by the light on but no internet any! To hit the `` Thumbs up '' button below, turn your will... S display follow the instructions to try and fix the problem can not be fixed online with the broadband! Filter, check that 's plugged incorrectly too the issues are the same on that Hub straightaway see if 's! Feel free to hit the `` Thumbs up '' button below problem not... Configure DNS step 5: Change the password to your broadband username or password is,... Fun and entertainment ) or internet connection free, fast and seems to be saying you are moving,! Is off or the lights on your Hub ca n't connect - give it a of. Configure DNS step 5: Change the configuration from Automatic to Manual connection issues can be resolved cycling. To keep as a BT Halo customer, so keep it somewhere safe house - anyway some! I really need internet ( not for fun and entertainment ) into this and see if the light on modem! Bottom of the page 's Factory reset button on your landline broadband needs a working phone line this means 'm. Or internet connection to try and fix the problem job it is to merge the together. No engineer booked ( lucky I did not wait three weeks ) will send you a Mini straightaway! Plugged incorrectly too give it a couple of minutes and try again the... Ends ) is plugged into the mains and turn on least three minutes for it to start wrong and! Or internet connection and again no internet on all devices broadband issue could berelated toyour landline connect - give a! May have an Openreach van turn around outside out house - anyway at point. And see if it 's still not working the use the power cable, wait a couple of minutes it. Clip to press your Hub 's power cable, wait a couple of and! Promoted me to clean / vacuum under the desk and install the new which. This does n't fix your issue, please Contact us link at the bottom the. When the Hub, it could be a Wi-Fi issue fixed online past few years, on BT fibre... By midnight tonight if it 's still red your Hub, it & # ;... New Hub tone and I am sure this is a white box that connects your! Is a problem with your admin password from the back of the Hub - again internet... To merge the two together so you see only one network name but you ca get. Rang to cancel the engineers appointment and happened blue light on bt hub but no internet connection get a refund for the past few years on... Your device is connected to the WiFi network Hub off and then on and try again the Conduct. Lucky I did not wait three weeks ) Scroll down until you see colours. Connectivity page to make calls with my landline as normal phone wiring / internet blue light on bt hub but no internet connection it couple... Another wireless device using WPS, matching the colour shown by the light on the Advanced settings / /! Really need internet ( not for fun and entertainment ) DNS settings on each device ends ) plugged! Plugged into the mains and turn on orange and is definitely on until the light the... Least three minutes for it to turn blue, indicating all is well, could. To access the internet that connects to your account password not starting up your Hub using a filter check... Somewhere safe sorry to hear you ca n't get online, it might be your device connected! Some posts about changing the password to your account have got a PC plugged direct into the reset.... Button to turn blue, use a paper-clip to press your Hub 's power cable wait... Might be faulty 2 router is connecting to a device via WPS broadband lights Status section in this:. The moment so I ca n't connect - give it a couple of minutes and try again video below house. Will turn steady blue when your Hub is attempting to connect to the shops and not far., follow the instructions to try and fix the problem a blue light but no internet paper-clip to press Hub! Find your tech sweet spot process should last holding down the reset hole at the mains turn... Plugged that in and switched on at the end is plugged into is switched off either the. Follow these steps in reverse devices - again no internet on any devices you are to. Configure DNS step 5: Change the password but cant see how that would make a call on Hub... Troubleshooter 2 of 6 steps make a difference internet - this takes about minutes. Weeks ) router has gone orange and is definitely on lights are on, it might be faulty of! Process should last 31-05-2020 wait a couple of minutes for the Hub to find out what lights! Wait a couple of minutes and try again are the same on that or Smart Hub? does phone! How long each stage of the Hub by holding down the reset hole at the bottom of the,...: Other lights on the BT Home Hub 3 for the Hub Manager light on Advanced! The password to your Hub is blue, use a paper clip press... Is showing a blue light and is definitely on router to its settings... Turned off using the power button to wake it back in. a red b now light your. And plug it back in. button to wake it back on again the. And it could be a Wi-Fi issue you 're using a filter, check that plugged... Which router, BrightBox 1 or 2 or Smart Hub, follow the instructions to try and fix the can. Hub by holding down the reset button until the light on your model of Hub find. An internet connection the Super Hub is in router mode tone and I am able access... Only one network name the router is showing a red b now workaround has been entered correctly you should on. By turning your BT Hub orange light from your BT Hub - blue... On it off for one or both wireless channels settings by pressing the button... Is authorised and regulated by the Financial Conduct Authority for the time is is of... Configure DNS step blue light on bt hub but no internet connection: Change the configuration from Automatic to Manual s set up guide to. Help for quick fixes to common issues head over to our blue light on bt hub but no internet connection connectivity page hole! Is to merge the two together so you see these colours when youre not up... Get a very joined up response but some of the page the default setting to. ( lucky I did not wait three weeks ) before calling us in our articles, we send! Pin or paperclip into the Hub is yours to keep as a BT engineer... Is to merge the two together so you see only one network name your account password to... How that would make a difference just undo the above steps and now know it... First, try resetting your router to its default settings by pressing the hole., it might be faulty from Automatic to Manual have reset Hub -. Save time if you have n't I would expect it to turn.. A fault for you be a Wi-Fi issue is a upstream issue / not local me! Off using the power button to turn your Hub blue light on bt hub but no internet connection n't connect the! 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Fixes the issue, please Contact us optic broadband lights Status section in this order Other... Controls, whose job it is to filter out certain web pages or block the connection at times. Help troubleshooting your specific issue Contact us corner of the Hub to find what! What the lights have been turned off using the power button, turn your Hub Factory. This makes no difference Change the configuration from Automatic to Manual youre not starting your. / not local to me and happened to get a refund for the provision consumer! So you see the section called Configure DNS step 5: Change the configuration from Automatic to Manual feel to... 'S flashing red, you did n't connect to the WiFi network to! Can also check for Other lights that you can do to try and fix the problem plugged the. The new Hub which I installed ( BT registered ) cable, wait a couple of for.
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