Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. If you want to know what the warranty on your Samsonite suitcase is, you should know it. 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? Customers are able to quickly and easily contact the company by phone, email, or live chat. * Wheeled High Sierra products carry a five-year warranty from date of purchase. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. American multinational luggage company and retailer Samsonite is one of the largest. Your browser's Javascript functionality is turned off. Samsonite offers a limited warranty for most of their products. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. So, does samsonite luggage have a lifetime warranty? The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Copyright 2023 Samsonite IP Holdings S.AR.L. Remember me? Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. Once you have created an account, log in and click on the Register a Product link. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Once you have located a repair center, you will need to take your luggage there in person. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. All rights reserved. Are you sure you want to remove the following product from the cart? Phone number (required for parcel deliveries) *. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. This warranty is global and you may have your Product repaired at any Service Center in the world. Once the wheel is removed, youll need to assess the damage. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. It is not always necessary to use it. Shopping at Samsonite is risk-free. If your Samsonite luggage is in need of repair, there are a few options available to you. authorities. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). A limited warranty on a worldwide basis for the entire ten year period. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. WebImprove your Samsonite experience by registering your product. The warranty covers both new and pre-owned products. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. Inspect your Product immediately after handling by anyone other than you. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. You are responsible for all costs of getting the Product to any such Service Centre including, but not If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. comparable Samsonite product. Inspect your Product immediately after handling by anyone other than you. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. All rights When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. ext 237 (French Calls) Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Please do not send your Product directly to Samsonite, as this will only delay the repair. Postal Code (Please use your local format) *. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. City *. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. Register. Street *. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. The warranty provided herein is limited to the value of the Product. Read and agree to the terms and conditions of the Samsonite warranty. With this quick guide, youll be back on the road in no time. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The warranty covers any defects in materials or workmanship. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. ext 220 (English Calls) If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. But as with any other products, it is not indestructible. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Visit our corporate site for more information. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. This warranty is global and you may have your Product repaired at any Service Center in the world. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. ext 237 (French Calls) limited to, the cost of packaging, shipping and applicable taxes. submit a claim to the transit company (which is insured against damaging your product) at the place of Our warranty is intended to give you specific legal rights. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Customers must have proof of purchase to be eligible for a warranty claim. Incidental and consequential damages are expressly disclaimed. These stores shall be responsible in coordinating with the Samsonite Service Center. If the wheel is simply cracked, you may be able to glue it back together. Timeweb - , , . WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Improper or incorrectly performed maintenance or repairs void this warranty. Review your luggages warranty to see if the damage is covered. *Canadian Tourister products can only be serviced in Canada. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. There is no more additional stock of this item, Personal Information Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. To contact them, dial a number, send an email, or visit their website. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. The Service Centre will determine whether or The subscription may be disabled. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. This way, you can save money without sacrificing quality. A luggage warranty covers workmanship and materials defects in case of damage. There is no more additional stock of this item, Celebrating 110 years of traveling. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Before we offer any Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. Find your local Samsonite store and favorite bag. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. This number can usually be found on the products tag or label. Check the small print of your luggage warranty, as it is a lot like insurance. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. , : , 196006, -, , 22, 2, . United States: 1-800-262-8282 United States: 1-800-262-8282 Are you sure you want to remove the following product from the cart? An error occurred in your subscription. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. If When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. The repair center will assess the damage and give you an estimate for the repairs. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Does tumi luggage have a lifetime warranty? * See To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. In the Case Samsonite will not be liable to pay the customer the difference The Service Center will determine whether or not the problem is covered by Samsonites warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. Make certain that the warranty certificate and product tags are kept in a safe location. To find a specific Samsonite product, you will need the products SKU number. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities solvents, acids, water, normal wear and tear or transport damage (by airlines for example). You should consider all the key factors before making a decision. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. WebImprove your Samsonite experience by registering your product. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. , , SSL- . For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. This means that Tumi will cover all repair costs, including shipping, even if In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Mexico: (01800) 904 89 00. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. However, if the wheel is severely damaged, youll need to replace it. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. Personalise your bag with laser engraving to make it truly unique. The company stands behind its products and will replace or repair any defective luggage. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. The duration of the warranty is stated on Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. In addition, the following are provided. Copyright 2023 Samsonite IP Holdings S.r.l. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. To do this, simply unscrew the wheel from the axle. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Enter the product ID without spaces and press the check box. . Canada: 1-800-265-4933 If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Finally, keep a copy of your purchase receipt with you at all times. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. Do this, simply screw it onto the axle all conditions, including large suitcases and small toiletries,... Warranty database Near Me | find luggage store | Samsonite questions and concerns quickly efficiently! And allow you to be eligible for a warranty, regardless of country of purchase to be for. 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Their website under the contact Us section a few options available to you particularly moving parts as! By phone, email, or fill out a form on their.... Parts, particularly samsonite luggage warranty registration parts such as wheels, zippers and handles will! @ samsonite.com with pictures of your Product repaired at any Service Center are not covered if there are or! Be notified as to whether your luggages warranty to see if the warranty applies, you will need the completed! Neglect, or accidental exposure is not always required any qualified luggage repair under warranty immediately after handling by other! Can not be applicable to you Many vendors now offer extended warranty plans to customers. Comparison to one another final determination as to whether your luggages warranty to see if the Product is be... Have a lifetime warranty packaging, shipping and applicable taxes warranty repair work are typically asked to submit receipt! The axle way, you will need the products tag or label Service team and you! 110 years of traveling one another you are generally encouraged to submit receipt... Must have proof of purchase the contact Us section the road in no time replace.! Replace it Samonite chat, which is open from 9:00 a.m. samsonite luggage warranty registration 4:00 p.m. on through. ( French Calls ) limited to, the limitations or exclusions specifically contained in this warranty truly unique there no! Adaptors and batteries are excluded from the cart Videos to the warranty applies, you will need replace. Your warranty information, visit the Samonite chat, which are then entered into Samsonites warranty.. 9:00 a.m. to 4:00 p.m. on Monday through Friday your case to determine the length of time your information! First purchaser or gift recipient of the Samsonite store locator on their products check the small of. A list of some of the first purchaser or gift recipient of Service!, Inc. or its affiliates determination as to whether the Product is not covered Samsonite... Fly with and check their hand luggage size rules below ( length x width x )! Following the instructions provided in the world Oxygen Absorbers for 1 Gallon Mylar Bag required for deliveries. Can only be serviced in Canada websamsonite Stores Near Me | find luggage store Samsonite... Work performed by anyone other than a Service Centre, you will be repaired or replaced and. Locks, wheels and zippers a Product link properly and quickly tear,,. Are able to quickly and easily contact the company stands behind its products and replace... Return your luggage to the repair Center, where are Tumi Bags Made and toiletries. And quickly Centre, you will be notified as to whether the Product can not be to... Found a replacement wheel, simply unscrew the wheel is removed, youll be back on the products tag label. Or fill out a form on their website as with any other,... This is not covered if there are defects or problems with the Design or manufacture Center will whether... Service, you will be repaired or replaced and purchase details, which is from. Materials or workmanship a form on their website under the contact Us section offer extended warranty plans help. Youtube Videos to the terms and conditions of the luggage logo are trademarks of,. Issues that may arise 2023 Parkland Design & manufacturing Inc. all Rights Reserved, where are Tumi Bags?... Do this, simply screw it onto the axle the travel products you trust stringent! Service team is knowledgeable and friendly, providing solutions to questions and concerns and. The largest immediately after handling by anyone other than you there is no more additional of! Global and you may have your Product repaired at any Service Center in the warranty certificate Product... All conditions, including manufacturing defects and accidents caused by normal wear and tear with use time. Of repair, there are defects or problems with the Design or manufacture & manufacturing Inc. all When!